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Sense Essentials is the entry-level system that records all calls in and out of your organisation. You can search for calls by dialed number, caller’s number, date and time, length of call and any notes you have added to the call before. Hear calls exactly as your customer hears them, even while they’re on hold.
Live Trunk wallboards allow you to see real-time metrics of all calls both into, and out of your organisation. It’s the perfect tool to get a snapshot view of your telephone activity at-a-glance. The colour-coded sections according to metric makes it easy to differentiate the good from the bad.
Sense Professional is the multi-channel Sense call recorder enhanced with search by extension number and rules based recording allowing you to include/exclude certain extensions, users or telephone numbers. A hierarchy allows you to choose who can play which calls and the networking facility means you can play calls back from multiple sites.
Sense Enterprise is a unique call recording system with integrated call management. You can record ISDN 30, ISDN 2, Analogue & IP lines or extensions. The system easily records all inbound & outbound calls as well as providing you with comprehensive call analysis and reports. Recordings are delivered in high quality stereo sound. The system even works on all types of PABX.
Use the Call Management system wallboards to discover exactly what is going on in your business and when you find that interesting call, play it back through the same user interface. A user hierarchy lets you organise who can listen to which calls and the rules based recording means you only record what you need. Multi-site operation means that you can see call activity across sites and replay it centrally, not only that but this fantastic system is fully scalable from two channels upwards.
To prevent fraud and theft, the PCI Security Standards Council states that a company taking credit card numbers must comply with data storage rules. For customers who require PCI compliance Sense range has a number of options available.
All Sense recorders support the optional Voice Firewall software, a system designed to stop calls from hacked or phreaked telephone systems being routed to expensive destinations.
If you are looking for general call recording for training, minutes of meetings etc. that do not need to be PCI compliant and centralised then Retell offer a superb range of single handset recorders that record to tape, SD or to a PC/Laptop hard drive.
100% Call Matching
Retell has a particular specialism with call recording that no other call recording company has the technology to do.
Retell give 100% logical matching of PABX extensions to the calls recorded on the trunk.
Basic Recorders Features