Office Xpress is a multi-site call management application allowing you to constantly monitor how well your staff are dealing with existing and potential customers.
It provides instant real-time graphical information relating to all calls being made or received. You can select from a wide range of predefined reports and filter these to your specified criteria, running them on demand, scheduled to be regularly emailed or even exported.
Whether your communication is predominately inbound or outbound, Office Express gives you the power to take complete control of costs and performance.
Compatible with: Panasonic KX-TDA (requires optional LAN Link Card), KX-TDE, KX-NCP and KX-NS1000
Connection: RS232 or TAPI/CSTA across LAN
*Multi-site requires software to be connected to each telephone system and requires access to fixed IP broadband or VPN links
Unlimited client licenses.
Personalised today screen by login.
Full call management reporting.
Wide range of reports.
Microsoft Outlook look and feel.
Multi site reporting.
Built in alarms and fraud prevention.
Things To Think About
How many calls are you answering?
How quickly are you answering calls?
Who is answering /making the most calls?
How many calls are not being answered?
How many calls are you making?
When are your busy times?
Is your advertising and marketing working?
Do you have enough lines?
Which customers are calling you and how often?
How much are you spending calling each customer?
With our expertise and experience you can be assured that any solution will be professionally planned and deployed, and will be administered and maintained after installation meaning you can carry on with business leaving the problems with us.