All calls may be recorded

Readycrest Ltd Efficiency through expertise

+44 (0) 1634 661166

Copyright © Readycrest Ltd. All rights reserved. Registered in England and Wales. Company Number 2444789

Office Voice Compact - Compact and easy to use but not light weight in any way, it can record every conversation on your telephone system. It is has an MS SQL database that efficiently stores voice recordings for easy, fast and efficient retrieval. Each recording is tagged with extension details of who made or received the call, where the call was made from or to, the duration, which line and DDI number was used.


Simple but powerful and flexible search facilities, allowing you to easily locate any recording. Recordings can be converted to .mp3 or .wav files and emailed as attachments, whilst the original recording remains in 128 bit secure encrypted format complete with audit trail records.


You can add notes, bookmarks and even stamp recordings with a star rating. As well as full live listen and fast retrieval and playback, Office Voice Compact comes with an extensive range of reports many providing call logging and other vital business intelligence information some even providing the ability to play calls straight from reports.


Options

Works with other Office Solutions products to provide call centre, CTI and dialling facilities

Can be implemented with USB modules or PCI cards

Custom integration providing links to recordings into customers CRM records


Office Voice Ultimate -It’s simple to retrieve a recording and confirm exactly what was said permission levels can be set as to who can retrieve recordings and who can be recorded.

Recordings can be easily retrieved then converted to .mp3 or .wav files and e mailed as attachments whilst the original recording remains in 128 bit secure encrypted format complete with audit trail records.

Advanced features such as live screen recording and QC scoring of calls come as standard within the application as does a full copy of Office Express providing you with full call management functionality with one click playback of calls from its reports.


Options

Install Office Pro for full contact centre working

Multiple RAID, redundancy and storage options

Custom integration of recordings into customers CRM record


Both are compatible with: Panasonic KX-TDA (requires optional LAN Link Card), KX-TDE, KX-NCP and KX-NS1000

Connection: RS232 or TAPI/CSTA across LAN

Features at a Glance

Thought

Why Readycrest?

With our expertise and experience you can be assured that any solution will be professionally planned and deployed, and will be administered and maintained after installation meaning you can carry on with business leaving the problems with us.

Office Voice CommSoft Accredited Partner Quick Look Thought

Options

Install Office Pro for full contact centre working

Multiple RAID and storage options

Optional integration of recordings into CRM records