All calls may be recorded

Readycrest Ltd Efficiency through expertise

+44 (0) 1634 661166

Copyright © Readycrest Ltd. All rights reserved. Registered in England and Wales. Company Number 2444789

Office Pro extends the capabilities of Office Express to include true ‘live’ caller information commonly used in formal or informal contact centres but now affordable to any business where live call flow information can improve efficiency.


Office Pro will allow the provision of wallboards showing live information such as number of calls queuing, longest waiting call, agents logged in, abandoned calls, etc.


Supervisors can instantly monitor call volumes and agent status and login/logout further agents straight from the application. In addition, Office Pro provides an even broader range of ACD and group SLA reports plus accurate queue time information for calls arriving through auto attendant queues.


Compatible with: Panasonic KX-TDA (requires optional LAN Link Card), KX-TDE, KX-NCP and KX-NS1000


Connection: RS232 or TAPI/CSTA across LAN


*Multi-site requires software to be connected to each telephone system and requires access to fixed IP broadband or VPN links


Things To Think About

Thought

Why Readycrest?

With our expertise and experience you can be assured that any solution will be professionally planned and deployed, and will be administered and maintained after installation meaning you can carry on with business leaving the problems with us.

Office Pro CommSoft Accredited Partner Thought