Office CTI combines information from telephone systems, business applications and databases to provide users with a more complete picture of the customer enabling a more efficient and appropriate response.
It can increase the efficiency of your operation by automating many of the functions carried out by the user and delivering the latest customer data to their PC screens when a call starts ringing.
The Office CTI clients will integrate ‘out the box’ with Microsoft Office products plus many other CRM products (subject to version) and an optional custom integration service can provide integration with other cloud or server based databases and applications.
Outbound call centres can optionally add Office Campaign which in conjunction with a database will drive the flow of outbound calls and responses.
Compatible with: Panasonic KX-TDA (requires optional LAN Link Card), KX-TDE, KX-NCP and KX-NS1000
Connection: RS232 or TAPI/CSTA across LAN
Out of the box’ integration with Microsoft Office
Identify callers as the phone starts ringing
Click to dial from screen
Highlight and dial
Read the customers notes field before answering the call
Speeds up call resolution times
Personalise customer interaction
Feature-rich screen based display
Increases user productivity, visibility and call-handling
Efficiently manage calls rather than simply answering calls
Rich presence information of other CTI clients
Significant cost savings for any business
With our expertise and experience you can be assured that any solution will be professionally planned and deployed, and will be administered and maintained after installation meaning you can carry on with business leaving the problems with us.