Organisations that are reliant on outbound telemarketing understand the importance of high call volumes and accurate note taking. Office Campaign could potentially double the productivity of staff by automating the outbound call flow.
Once a call has completed and the ‘wrap up’ timer expired, the software automatically initiates the next call from the campaign database and pops information to the users screen. Calls can be automatically routed to an Agent or to a group for further distribution.
Outcome information can be selected from definable drop-downs directly into the campaign screen allowing managers to instantly review the progress, the number of calls made, the number remaining and the overall success against target.
Multiple campaigns can be easily configured, scheduled and allocated to users.
Compatible with: Panasonic KX-TDA (requires optional LAN Link Card), KX-TDE, KX-NCP and KX-NS1000
Connection: RS232 or TAPI/CSTA across LAN
Live call queue and call management information
Automates outbound dialling from your users phones
Import data from .csv or ODBC databases
Import up to 10 field of data
Easy create, schedule and allocate agents to campaigns
Define agent ‘wrap up’ timers
Pop script documents for each campaign
Agents select from configurable call outcomes
Option to dial secondary number on no answer
Accurately report on results
With our expertise and experience you can be assured that any solution will be professionally planned and deployed, and will be administered and maintained after installation meaning you can carry on with business leaving the problems with us.