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Whether it’s making a call by clicking a number on the screen or automating the screen
popping of the CRM record using the callers CLI, the addition of Office CTI clients
will show demonstrable improvements to your processes and overall customer experience.
The clients will integrate ‘out the box’ with Microsoft Office products plus many
other CRM products*. Custom integration services can provide the integration with
other cloud or server based databases and applications.
This automation can not only
dramatically reduce call handling times and costs, but provide your staff with additional
telephony features such as enabling them to quickly transfer calls along with the
customer data, view presence information and use some basic operator features .
Outbound
call centres can optionally add the Office Campaign Dialler which in conjunction
with a database will drive the flow of outbound calls and responses.
* ‘Out the box’
CRM integration is subject to version.
Features at a glance
- Out of the box’ integration with Microsoft Office
- Identify callers as the phone starts ringing
- Click to dial from screen
- Highlight and dial
- Read the customers notes field before answering the call
- Speeds up call resolution times
- Personalise customer interaction
- Feature-rich screen based display
- Increases user productivity, visibility and call-handling
- Efficiently manage calls rather than simply answering calls
- Rich presence information of other CTI clients
- Significant cost savings for any business
Compatible with: Panasonic KX-TDA*, KX-TDE, KX-NCP and KX-NS1000
Connection: TAPI/CSTA
across LAN
*Panasonic KX-TDA requires optional LAN Link Card
Office CTI
| Office Intro |
| Office Xpress |
| Office Pro |
| Office Voice |
| Office CTI |
| Office Operator |
| Office FrontDesk |
| Office Campaign |