Hewlett Packard's Service Point has been specifically designed to enable customers to have access to an HP Authorised Service Centre, which enables customers to have their computers and associated equipment repaired to the highest level of quality, as quickly and cost effectively as possible. The service offered is both for items that are under warranty or outside of the warranty period. PLEASE NOTE THAT HP NO LONGER OPERATE THEIR SERVICE POINT OFFERING. However, we may still be able to assist you, please call us to discuss

Readycrest have been accredited by Hewlett Packard for this work, and this is in addition to them being an Authorised HP Office Centre.

How does it work?

You phone us on our Service Point Direct telephone number and speak to one of our trained staff who will advise you.

Which products are covered?

Currently the scheme will cover HP Personal LaserJet printers, HP DeskJet printers, HP OfficeJet products, HP ScanJet products and HP Fax products. For other products which are under warranty, please follow the directions on your warranty or SupportPack agreements. Repairs for other categories products will be available in due course, please call for information.

How do I go about getting products repaired?

A customer with an item of  kit that needs repairing will initially phone Service Point Direct.

The service person will ask for certain details about the product (it will be useful if you have as much information to hand as possible when you call) and then advise you of the best course of action. If this requires a repair to be made, the item can either be brought to us, or you can arrange to send it to us (we can arrange collection if necessary) and we will either fix the problem while you wait, or arrange for a repair of the unit.

What if I am out of warranty?

Hewlett Packard offer the same quality of service for products that are outside of warranty as for those that are still within the warranty period. repairs will be carried out to the same high standard, the only difference is that the repair will be (understandably) chargeable.

What are the costs?

If your repair is covered by the HP warranty, then there is no charge.

If your repair is not covered by the HP warranty, then the charge will depend on the amount of work done.

How long does it take?

Depending on the level of repair needed, this can range from an on the spot turn around to approximately a 7 day service where parts need to be supplied from the Hewlett Packard warehouse.

What do I do in the meantime?

Readycrest have a pool of equipment that can be hired out during the repair period (and at other times) at very reasonable rates. please call the main number on 01634-661166 to enquire about price and also availability.

Can I protect against breakdowns?

Through Hewlett Packard we offer a Support Pack which normally upgrades and extends (typically to 3 years) the standard warranty that comes with the full HP range of products. The support ranges from on site collection to off site repairs at our Service Point. Please call us on 01634-661166 for details. Or see our SupportPack link There are also special protection and replacement schemes for the users of portable computers.

Can I purchase Support for products out of warranty?

Again through HP we also offer an annual contract for those products that are outside of the initial warranty period. please ring us on 01634-661166 for details and costings.

Can I purchase support contracts for non HP items?

Finally, for those people who have computer equipment other than HP, we offer a similar annual contract, again 01634-661166 is the number to call for details.

E&OE